If your package arrives visibly damaged, worth knowing the practical next steps before assuming the product inside is fine — especially given the temperature-sensitivity of a probiotic product.
Photograph the damaged packaging before opening it further, and check whether the bottle itself — not just the outer box — shows any sign of compromise or extended temperature exposure.
Contact customer support with your order number and the photos, and ask directly whether a replacement or refund applies in this specific situation, particularly if you're concerned the shipment sat outside a reasonable temperature range.
The 6-bottle pack is the lowest price per bottle, and comes with 4 free bonus guides.
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